{"id":99815,"date":"2023-10-13T12:39:12","date_gmt":"2023-10-13T11:39:12","guid":{"rendered":"https:\/\/www.cloudcomputing-news.net\/?p=99815"},"modified":"2025-02-12T15:07:37","modified_gmt":"2025-02-12T15:07:37","slug":"jaap-van-vliet-ambit-software-navigating-intricacies-digital-transformation","status":"publish","type":"post","link":"https:\/\/www.cloudcomputing-news.net\/news\/jaap-van-vliet-ambit-software-navigating-intricacies-digital-transformation\/","title":{"rendered":"Jaap van Vliet, Ambit Software: Navigating the intricacies of digital transformation"},"content":{"rendered":"\n<p>In an interview at this year\u2019s <a href=\"https:\/\/www.digitaltransformation-week.com\/\">Digital Transformation Week<\/a> Europe, <a href=\"https:\/\/www.ambitsoftware.com\/\">Ambit Software<\/a> Managing Director Jaap van Vliet delved into the intricacies of digital transformation and how the company utilises innovative strategies to assist clients globally.<\/p>\n\n\n\n<figure class=\"wp-block-image alignright size-full is-resized\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/www.cloudcomputing-news.net\/wp-content\/uploads\/sites\/2\/2023\/10\/1608995664809.jpeg\" alt=\"\" class=\"wp-image-99816 lazyload\" style=\"aspect-ratio:1;width:142px;height:auto\"\/><noscript><img fetchpriority=\"high\" decoding=\"async\" width=\"245\" height=\"245\" src=\"https:\/\/www.cloudcomputing-news.net\/wp-content\/uploads\/sites\/2\/2023\/10\/1608995664809.jpeg\" alt=\"\" class=\"wp-image-99816 lazyload\" style=\"aspect-ratio:1;width:142px;height:auto\" srcset=\"https:\/\/www.cloudcomputing-news.net\/wp-content\/uploads\/2023\/10\/1608995664809.jpeg 245w, https:\/\/www.cloudcomputing-news.net\/wp-content\/uploads\/2023\/10\/1608995664809-150x150.jpeg 150w, https:\/\/www.cloudcomputing-news.net\/wp-content\/uploads\/2023\/10\/1608995664809-125x125.jpeg 125w, https:\/\/www.cloudcomputing-news.net\/wp-content\/uploads\/2023\/10\/1608995664809-200x200.jpeg 200w, https:\/\/www.cloudcomputing-news.net\/wp-content\/uploads\/2023\/10\/1608995664809-100x100.jpeg 100w, https:\/\/www.cloudcomputing-news.net\/wp-content\/uploads\/2023\/10\/1608995664809-60x60.jpeg 60w\" sizes=\"(max-width: 245px) 100vw, 245px\" \/><\/noscript><\/figure>\n\n\n\n<p>&#8220;We try to help to accelerate our customers to improve their business,\u201d says van Vliet. \u201cWe do that from multi-angles: from the sales perspective, marketing perspective, and customer service perspective.&#8221;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Integration of cloud, IoT, and focusing on customer service<\/h4>\n\n\n\n<p>Discussing the integration of IoT in manufacturing, van Vliet emphasised its role in predictive maintenance. IoT-enabled sensors gather real-time data, enabling timely equipment servicing and preventing breakdowns. Ambit Software integrates this data into their field service solutions, ensuring seamless operations for clients.<\/p>\n\n\n\n<p>\u201cWhenever a company is producing any kind of machines, it knows about their general lifespan but it\u2019s an average,\u201d says van Vliet. \u201cWe\u2019re getting all this information about their equipment, feeding that into our field service solution, and we know within one week we need to service this piece of equipment or it will break down.\u201d<\/p>\n\n\n\n<p>Ambit also places a strong emphasis on enhancing customer service, using AI-driven language models to provide detailed responses across various communication channels, including voice, email, and chat.<\/p>\n\n\n\n<p>\u201cWhen you&#8217;re providing good customer service, people are more likely to recommend you. Especially nowadays in Europe, it\u2019s quite hard to get skilled or trained people,\u201d says van Vliet.<\/p>\n\n\n\n<p>\u201cWe have a solution based on the language model of GPT which you can feed with your internal knowledge systems about the product, the manuals \u2026 whenever people have a question, we\u2019re able to provide them a really good answer.\u201d<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Leveraging AI and machine learning<\/h4>\n\n\n\n<p>Van Vliet highlighted the integration of AI and machine learning in Ambit\u2019s digital transformation solutions. Drawing a parallel with sports analytics, he explained how AI aids sales predictions and provides data-driven insights that supersede intuition.<\/p>\n\n\n\n<p>\u201cWe can help organisations and salespeople to predict which deals are likely to close this month, next three months, or within half a year,\u201d explains van Vliet. \u201cIt gives you more actual information rather than a sales guy\u2019s feeling, which always has some personal preferences.\u201d<\/p>\n\n\n\n<p>Additionally, generative AI helps in tailoring outreach strategies based on specific client types; ensuring a more targeted and personalised approach.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Evaluating return on investment and emerging trends:<\/h4>\n\n\n\n<p>When evaluating the return on investment for digital transformations, van Vliet noted regional disparities. Companies in regions with limited prior investments stand to gain significantly, whereas those with existing infrastructures face different challenges.<\/p>\n\n\n\n<p>Looking ahead, van Vliet highlighted the post-COVID resurgence of interest in technology across diverse industries. He noted an uptick in investments, even in sectors like law, where AI-generated templates aid legal professionals.<\/p>\n\n\n\n<p>Our conversation with Jaap van Vliet revealed the need for businesses to be willing to embrace new technologies to maintain their competitive edge.<\/p>\n\n\n\n<p>You can watch our full interview with Jaap van Vliet below:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Jaap van Vliet, Ambit Software: Navigating the intricacies of digital transformation | DTW Europe\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/g0RKNahRXRs?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p><em>(Photo by <a href=\"https:\/\/unsplash.com\/@jordanmadrid?utm_content=creditCopyText&amp;utm_medium=referral&amp;utm_source=unsplash\">Jordan Madrid<\/a> on <a href=\"https:\/\/unsplash.com\/photos\/iDzKdNI7Qgc?utm_content=creditCopyText&amp;utm_medium=referral&amp;utm_source=unsplash\">Unsplash<\/a>)<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/digitaltransformation-week.com\/\"><img decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"https:\/\/www.cloudcomputing-news.net\/wp-content\/uploads\/sites\/2\/2022\/12\/dtf-banner.jpg\" alt=\"\" class=\"wp-image-98688 lazyload\"\/><noscript><img decoding=\"async\" width=\"728\" height=\"90\" src=\"https:\/\/www.cloudcomputing-news.net\/wp-content\/uploads\/sites\/2\/2022\/12\/dtf-banner.jpg\" alt=\"\" class=\"wp-image-98688 lazyload\" srcset=\"https:\/\/www.cloudcomputing-news.net\/wp-content\/uploads\/2022\/12\/dtf-banner.jpg 728w, https:\/\/www.cloudcomputing-news.net\/wp-content\/uploads\/2022\/12\/dtf-banner-300x37.jpg 300w, https:\/\/www.cloudcomputing-news.net\/wp-content\/uploads\/2022\/12\/dtf-banner-380x47.jpg 380w, https:\/\/www.cloudcomputing-news.net\/wp-content\/uploads\/2022\/12\/dtf-banner-350x43.jpg 350w, https:\/\/www.cloudcomputing-news.net\/wp-content\/uploads\/2022\/12\/dtf-banner-100x12.jpg 100w, https:\/\/www.cloudcomputing-news.net\/wp-content\/uploads\/2022\/12\/dtf-banner-60x7.jpg 60w\" sizes=\"(max-width: 728px) 100vw, 728px\" \/><\/noscript><\/a><\/figure>\n\n\n\n<p><strong>Looking to revamp your digital transformation strategy?<\/strong> Learn more about <a href=\"https:\/\/digitaltransformation-week.com\/\">Digital Transformation Week<\/a> taking place in Amsterdam, California, and London. The comprehensive event is co-located with <a href=\"https:\/\/www.ai-expo.net\/\">AI &amp; Big Data Expo<\/a> and <a href=\"https:\/\/www.iottechexpo.com\/\">IoT Tech Expo<\/a>.<\/p>\n\n\n\n<p>Explore other upcoming enterprise technology events and webinars powered by TechForge <a href=\"https:\/\/techforge.pub\/upcoming-events\/\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In an interview at this year\u2019s Digital Transformation Week Europe, Ambit Software Managing Director Jaap van Vliet delved into the intricacies of digital transformation and how the company utilises innovative strategies to assist clients globally. &#8220;We try to help to accelerate our customers to improve their business,\u201d says van Vliet. \u201cWe do that from multi-angles: [&hellip;]<\/p>\n","protected":false},"author":1570,"featured_media":99818,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[501,496,1969,498],"tags":[172,647,175,165],"ppma_author":[889],"class_list":["post-99815","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-computing-digital-transformation","category-cloud-computing-enterprise","category-interviews","category-cloud-computing-iot","tag-ai","tag-artificial-intelligence","tag-digital-transformation","tag-iot"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.9 (Yoast SEO v24.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Jaap van Vliet, Ambit Software: Navigating the intricacies of digital transformation<\/title>\n<meta name=\"description\" content=\"In an interview at this year\u2019s Digital Transformation Week Europe, 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